Hailwood Homes Privacy Policy

Hailwood Homes LTD is committed to protecting your privacy and being transparent about how we collect and use personal information.

This Privacy Policy explains how Hailwood Homes LTD collects, uses, stores and protects personal information when you visit our website or contact us about our services, property developments or land acquisition opportunities.

1. Who we are

Hailwood Homes LTD is a property development company based in West Sussex.

For the purposes of UK data protection legislation, Hailwood Homes LTD is the data controller responsible for personal information collected through this website.

If you have any questions about this Privacy Policy or how we use your information, you can contact us using the details provided on our website.

2. Information we may collect

Depending on how you interact with Hailwood Homes LTD, we may collect the following information:

  • Your name
  • Email address
  • Telephone number
  • Postal address
  • Details about land or property you are enquiring about
  • Information contained within messages or correspondence you send to us
  • Any other information you voluntarily provide when contacting us

We may also collect technical information when you visit our website, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Approximate location
  • Information about how you interact with our website
  • Date and time of visits

Some of this information is collected through analytics technologies such as Google Analytics, where you have provided the appropriate consent.

3. How we use your information

We may use personal information to:

  • Respond to enquiries and requests for information
  • Assess potential land acquisition opportunities
  • Communicate with landowners, agents and property professionals
  • Discuss potential property development opportunities
  • Provide information about our services and developments
  • Manage and maintain our relationship with you
  • Improve our website, services and user experience
  • Understand how visitors use our website
  • Monitor website performance and traffic
  • Comply with legal and regulatory obligations
  • Protect our business and website against fraud, misuse or security threats

We will only use your personal information where we have a lawful basis to do so.

4. Our lawful basis for processing information

Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:

Legitimate interests
Where it is necessary for us to respond to enquiries, assess potential development opportunities, manage our business or improve our services, provided that our interests do not override your rights and freedoms.

Contract
Where processing is necessary to take steps at your request before entering into a contract or to fulfil our obligations under a contract.

Legal obligation
Where we are required to process information to comply with a legal or regulatory requirement.

Consent
Where you have given us permission to process your information for a specific purpose. You may withdraw consent at any time.

The specific lawful basis will depend on the purpose for which your information is being processed.

5. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as:

  • How visitors arrive at our website
  • Which pages they visit
  • How long they spend on pages
  • How they navigate around the website
  • General information about the device and browser being used
  • Approximate geographical information
  • Website usage and interaction data

Google Analytics uses cookies and similar technologies to distinguish users and sessions.

We use this information to understand website performance, identify areas for improvement and help us make the website more useful to visitors.

Where required by applicable law, Google Analytics will only be activated after you have provided consent to the relevant analytics cookies or technologies.

You can manage your cookie preferences through the cookie controls provided on our website.

Google may process information collected through Google Analytics in accordance with its own privacy policies and terms.

6. Cookies

Our website uses cookies and similar technologies.

Cookies are small files placed on your device that allow a website to recognise your device and remember certain information.

We may use:

Essential cookies
These are necessary for the website to operate correctly and cannot be disabled through our cookie settings where they are strictly necessary.

Analytics cookies
These help us understand how visitors use the website and measure website performance. We use Google Analytics for this purpose.

Non-essential cookies will only be used where we have the appropriate legal basis to do so.

You can manage or withdraw your cookie preferences through the cookie controls available on our website.

The ICO's current guidance requires websites to provide clear information about their use of cookies and obtain consent for non-exempt storage and access technologies before they are used.

7. How we share your information

We do not sell your personal information.

We may share information with trusted third parties where this is necessary to operate our business or provide our services.

These may include:

  • Website hosting and technology providers
  • Analytics providers, including Google
  • Professional advisers
  • IT and software service providers
  • Legal, regulatory or governmental authorities where required
  • Other professional parties involved in a property or development opportunity, where appropriate

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.

8. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place.

9. How long we keep your information

We will only retain personal information for as long as it is reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on factors including:

  • The nature of the enquiry
  • Whether an ongoing relationship exists
  • Whether the information is required for contractual or legal purposes
  • Our legitimate business requirements

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Your rights

Under UK data protection legislation, you may have rights in relation to your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain processing
  • Request the transfer of your information in certain circumstances
  • Withdraw consent where we rely on consent as our lawful basis

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact Hailwood Homes LTD using the contact details provided on our website.

The ICO confirms that privacy information should explain purposes, lawful bases, retention periods and who personal information may be shared with.

11. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Third-party websites

Our website may contain links to third-party websites.

If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices or content of third-party websites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection legislation.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

14. Contact us

If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your data protection rights, please contact Hailwood Homes LTD using the contact details provided on our website.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.